Customer Services
We have been around since 2014. We have been selling our products on Amazon and Flipkart. We have over 99% positive feedback on Amazon. Below are the links to our stores on Amazon.
Needless to say buying from our site is completely safe and secured. We often come up with discount offers. Contact us for more information.
We are into premium products only. We have 2 brands Excelsior and Braise.
Excelsior brand is for mobile covers. Most of our premium mobile covers are leather based.
Braise brand is for Home Décor. Under this brand we sell pure cotton bedsheets. These are high quality bedsheets at a very affordable price.
Shipping
We offer free shipping for all the orders.
All orders received before 12 PM are processed on the same day.
Please check the orders section of our website or contact us on support@excelsior.in.
Depending on your location it should take 2-7 business days. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is handling your order.
Returns & Refunds
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please initiate return at https://www.excelsior.in/apps/return_prime
In case of any issues you can contact us. Once the return is initiated we will get the item picked from the delivery address.
You will be refunded as soon as we receive the product.
1. For Prepaid orders you will be refunded in the same payment method you purchased.
2. In case of cod you will receive a payout link via email. Using the link you can redeem the amount in your choice of source (UPI, bank, Wallet etc.). In case of any iissues please contact us at support@excelsior.in call us at 9899044658.
Please contact us using the chat option.